Catalog section · LOGI

Exceptions and disputes

25 planned items in Simca Logistics (free overlay on Interchange/CONN): Load Board, Dispatch, Reputation.

Exception: delay

LOGI-0349 Planned Lite and Pro Core Free pricing class

Report delay with reason and new ETA

Depends on: LOGI-0001

Exception: breakdown

LOGI-0350 Planned Lite and Pro Core Free pricing class

Report breakdown; trigger reassign or help request

Depends on: LOGI-0001

Exception: traffic / road closure

LOGI-0351 Planned Lite and Pro Standard Free pricing class

Report road issue

Depends on: LOGI-0001

Exception: customer refusal

LOGI-0352 Planned Lite and Pro Core Free pricing class

Receiver refuses delivery; reasons and photo

Depends on: LOGI-0001

Exception: damaged goods

LOGI-0353 Planned Lite and Pro Core Free pricing class

Damage report with evidence

Depends on: LOGI-0001

Exception: shortage

LOGI-0354 Planned Lite and Pro Core Free pricing class

Quantity discrepancy

Depends on: LOGI-0001

Exception: no-show by carrier

LOGI-0355 Planned Lite and Pro Core Free pricing class

Carrier did not arrive; recorded without negative score (see reputation design)

Depends on: LOGI-0001

Exception: no-show by poster or receiver

LOGI-0356 Planned Lite and Pro Core Free pricing class

Nobody at pickup/delivery; recorded with evidence

Depends on: LOGI-0001

Exception: wrong address

LOGI-0357 Planned Lite and Pro Standard Free pricing class

Address mismatch and re-route

Depends on: LOGI-0001

Exception: weather / force majeure

LOGI-0358 Planned Lite and Pro Standard Free pricing class

Reason category with note

Depends on: LOGI-0001

Exception: police / inspection stop

LOGI-0359 Planned Lite and Pro Optional Free pricing class

Record time lost at checkpoint

Depends on: LOGI-0001

Exception: theft or loss of cargo

LOGI-0360 Planned Lite and Pro Standard Free pricing class

Incident report; include police report number field

Depends on: LOGI-0001

Exception: accident

LOGI-0361 Planned Lite and Pro Standard Free pricing class

Accident record with photos, insurer and report fields

Depends on: LOGI-0001

Exception handling by role (who can resolve)

LOGI-0362 Planned Lite and Pro Standard Free pricing class

Permissions for resolving exceptions

Depends on: LOGI-0001

Exception timeline log

LOGI-0363 Planned Lite and Pro Core Free pricing class

Time-ordered log of exception events

Depends on: LOGI-0001

Dispute opening on job

LOGI-0364 Planned Lite and Pro Core Free pricing class

Either party opens a dispute with category and evidence

Depends on: CONN-0204, LOGI-0001

Dispute evidence bundle

LOGI-0365 Planned Lite and Pro Core Free pricing class

Photos, signatures, messages, location stamps, waybill

Depends on: LOGI-0001

Dispute response and counter-evidence

LOGI-0366 Planned Lite and Pro Standard Free pricing class

Counterpart responds with evidence

Depends on: LOGI-0001

Dispute resolution proposals

LOGI-0367 Planned Lite and Pro Standard Free pricing class

Propose price adjustment, credit, redelivery, return

Depends on: LOGI-0001

Dispute resolution signed by both

LOGI-0368 Planned Lite and Pro Core Free pricing class

Agreed outcome signed and stored

Depends on: LOGI-0001

Dispute with neutral helper (optional)

LOGI-0369 Planned Lite and Pro Optional Free pricing class

Invite a mutually trusted third party (association, peer) to review and sign a recommendation

Depends on: LOGI-0001

Dispute outcome effect on ratings (neutral rule)

LOGI-0370 Planned Lite and Pro Core Free pricing class

Outcomes never create negative marks; may affect positive gain only (see reputation)

Depends on: LOGI-0001

Dispute time limits

LOGI-0371 Planned Lite and Pro Optional Free pricing class

Optional deadlines for responses

Depends on: LOGI-0001

Dispute archive

LOGI-0372 Planned Lite and Pro Standard Free pricing class

Searchable archive of disputes

Depends on: LOGI-0001

Claim record for damages (informational)

LOGI-0373 Planned Lite and Pro Optional Free pricing class

Claim details between parties; no platform payout

Depends on: LOGI-0001