Sub-vertical · E-commerce and omnichannel retail
Click-and-collect retailer
web order, store pickup.
Close fit Planned
What is distinctive
web order, store pickup.
The edge case to test
pickup time slots. A system that cannot handle this will frustrate this kind of business.
Shared with the wider industry
Typical flows
- receive an online order
- reserve stock
- pick, pack and ship
- take returns in store
Tenders
- online payments held by a provider
- cash on delivery
- bank transfer
- gift cards
Roles
- online-order picker
- packer
- customer-service agent
- store associate
Known gaps for e-commerce and omnichannel retail
- the catalog plans CSV exports, a local web order page and payment links via a provider, not a hosted storefront
- no live marketplace API sync (manual export and import only)
- no carrier rate shopping
- offline-first design means no always-on web server by default
Catalog pointers
- Dining option / order type TKT-0008
- Work order (service/repair) TKT-0032
- Counter order number for pickup TKT-0041
- Menu import from CSV/PDF MENU-0017
- Customer import/export CSV CRM-0016
- WhatsApp click-to-chat link CRM-0024
- Payroll export for accountant EMP-0042
- Safe drop / cash pickup CASH-0015
Back to E-commerce and omnichannel retail. Planned catalog only; nothing is built.