Sub-vertical · E-commerce and omnichannel retail
Social-commerce seller
orders via chat apps, cash on delivery.
Close fit Planned
What is distinctive
orders via chat apps, cash on delivery.
The edge case to test
orders arrive as messages. A system that cannot handle this will frustrate this kind of business.
Shared with the wider industry
Typical flows
- receive an online order
- reserve stock
- pick, pack and ship
- take returns in store
Tenders
- online payments held by a provider
- cash on delivery
- bank transfer
- gift cards
Roles
- online-order picker
- packer
- customer-service agent
- store associate
Known gaps for e-commerce and omnichannel retail
- the catalog plans CSV exports, a local web order page and payment links via a provider, not a hosted storefront
- no live marketplace API sync (manual export and import only)
- no carrier rate shopping
- offline-first design means no always-on web server by default
Catalog pointers
- Dining option / order type TKT-0008
- Work order (service/repair) TKT-0032
- Counter order number for pickup TKT-0041
- Menu import from CSV/PDF MENU-0017
- Customer import/export CSV CRM-0016
- WhatsApp click-to-chat link CRM-0024
- Payroll export for accountant EMP-0042
- Safe drop / cash pickup CASH-0015
Back to E-commerce and omnichannel retail. Planned catalog only; nothing is built.