Illustrative scenario
A day in the life: Health insurance and managed care
This is an invented scenario to show how the work flows. It is not a customer, not a case study and not a result.
Illustrative only
No real business is described. Where the planned catalog would help, the step names the capability; nothing here is built.
- 09:00 service agent greets a member at a branch desk
- 11:00 member pays a premium in cash and gets a receipt
- 15:00 agent reconciles the cash and bank deposits
- 17:00 branch manager signs the daily summary
Modules this day would draw on: SALE, TKT, INV, PRC, DISC, RET, CRM, LOYL, GIFT, EMP, CASH, PAY, BK, LITE, RPT, ANL, MULTI, SEC, DATA, FAIL. Back to the Health insurance and managed care overview.